Refund policy

RETURN & REFUND POLICY

LAST UPDATED: July 2026

At 791_SEQUENCE, every timepiece is inspected and packed with custom care before dispatch. Because our inventory includes limited-run drops and custom packaging, we maintain a clear policy regarding returns and refunds.  

 

1. 30-DAY RETURN ELIGIBILITY

We accept return requests within 30 days of delivery. To be eligible for a return:  

 

  • The watch must be in its original, unworn, and undamaged condition.  

     

  • The timepiece must include all original packaging, protective films, documentation, and accessories (such as bonus bracelets).  

     

  • Items showing visible wear, scratches on the case/lens, or altered metal link bands will not be eligible for a full refund.  

     

2. SIZING & HARDWARE NOTICE

  • Wrist Sizing: Our metal link watches arrive in standard full-length wrist sizes out of the box.  

     

  • Adjustment Tools: Watch link removal tools are not included with purchase. Removing links or adjusting the band is the buyer's responsibility.  

     

  • Altered Items: Watches that have been resized, damaged during DIY link removal, or modified after delivery are non-returnable. We recommend having link adjustments performed by a standard watch repair professional.  

     

3. RETURN SHIPPING & RESTOCKING

  • Return Shipping Fees: Buyers are responsible for paying their own return shipping costs unless the item arrived defective or damaged in transit. Return shipping costs are non-refundable.  

     

  • Tracking: We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of lost return packages.  

     

4. DEFECTIVE OR DAMAGED ITEMS

If your order arrives damaged, defective, or missing components:  

 

  1. Contact us within 48 hours of delivery at 791sequence@gmail.com.  

     

  2. Include your Order Number and clear photo/video proof of the damage or defect.  

     

  3. Once verified, we will issue a prepaid return label and send a replacement or issue a full refund.  

     

5. REFUND PROCESSING

Once your return is received and inspected at our warehouse:  

 

  • We will notify you via email regarding the approval or rejection of your refund.  

     

  • If approved, your refund will be processed automatically to your original payment method within 3–7 business days (depending on your bank or credit card issuer).

  • 6-MONTH LIMITED WARRANTY

    791_Sequence provides a 6-Month Limited Warranty on all timepieces from the date of purchase. This warranty covers manufacturing defects in materials and craftsmanship under normal use.

    COVERAGE & TERMS

    • What Is Covered: Internal movement defects, loose hands, and factory hardware failure.

    • Resolution: Eligible claims will receive a repair, replacement, or store credit at our discretion.

    EXCLUSIONS & CUSTOMER DAMAGE

    This warranty does not cover damage caused by accident, misuse, or improper care, including:

    • Physical Impact & Wear: Scratches, cracks, dents, or broken glass on the dial or case.

    • Strap & Bracelet Damage: Scratches, bent links, or tears on metallic, leather, or synthetic straps resulting from daily wear or improper resizing attempts.

    • Water Damage: Water ingress or moisture damage caused by failure to secure the crown or exceeding water-resistance limits.

    • Unauthorized Alterations: Any damage resulting from third-party repairs, modifications, or opening the watch case.

       

     

6. CONTACT US

 

For any questions regarding returns or order issues, reach out to our team: